Archive for August 8th, 2007
08
I’ve just come back from a frustrating visit to the Enfield Town Post Office. To say that their queuing system is a law unto themselves is an understatement. Being English I love a queue, so after a 10 minute wait in the wrong queue I was then told to join the ‘main’ queue … which was even longer. This I did, only to be told once I reached the counter that they could not deal with me there … and that I had to queue for a third time. The staff were rude and unpleasant and seemed to take pleasure in saying ‘Our Computer Says NOOOO’. They all need a course in customer care. These very same staff are ’striking’ because they want a higher pay rise offer. Don’t give it to them they are rubbish. It is surely time to show the Post Office and it’s workers that they no longer have a strangle hold on postal matters and there is now a free market out there. Perhaps then we will get proper customer care!